Terms of Use

These Terms apply when you use a 9Cube-powered direct restaurant ordering or delivery experience.

1. Restaurant is the seller and fulfiller

9Cube provides ordering, serviceability, delivery-workflow and tracking technology. The restaurant remains responsible for menu information, pricing, taxes, food preparation, availability, fulfilment, delivery operations, customer service, cancellations and refunds.

2. Delivery availability

Delivery radius, operating hours, minimum order, preparation time, delivery fees and related settings are configured by the restaurant. Estimated delivery times are estimates and may change because of preparation, traffic, rider availability or other operational conditions.

3. Customer information

You agree to provide accurate contact and delivery information required to fulfil your order. Location permission is optional; where available, you may enter a delivery area manually.

4. Payments

Restaurant-order payments are made to the restaurant or through the payment method configured by that restaurant. 9Cube does not hold restaurant order payments.

5. Cancellations, refunds and food issues

Requests relating to food quality, missing items, delivery, cancellations or refunds should be addressed to the restaurant that accepted the order, subject to applicable law and the restaurant's stated policy.

6. Technology availability

We work to keep the technology reliable, but internet connectivity, maps, communications, payment providers, hosting and other third-party services can affect availability. A temporary technical issue does not change the restaurant's responsibility for an accepted order.

7. Acceptable use

You must not misuse the service, attempt unauthorised access, submit fraudulent orders or interfere with restaurant, rider or platform operations.

8. Contact

Questions about the technology can be sent to contact@9cube.com. Food, delivery and order-specific support should normally be directed to the restaurant.